Welcome to LOOMX Wear (referred to as “we,” “us,” “our,” or “LOOMX”). We respect your privacy and are committed to protecting the personal data of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit and purchase from our website, www.loomxwear.com (the “Site”).
By using our Site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
To fulfill your orders and provide a seamless shopping experience, we collect the following types of information:
- Personal Identification Information: Name, shipping address, billing address, phone number, and email address.
- Payment Information: We offer standard e-commerce payment methods, including Cash on Delivery (COD) and secure third-party online payment gateways. Your credit/debit card information is processed directly by secure third-party payment processors; LOOMX Wear does not store your financial details on our servers.
- Device & Usage Data: IP address, browser type, operating system, pages visited, and time spent on our Site, collected automatically via cookies.
2. How We Use Your Information
We use the information we collect to manage our business operations and provide you with premium customer care, including:
- Order Fulfillment: Processing your purchases, arranging nationwide shipping across Pakistan, sending order confirmations, and handling returns or exchanges.
- Customer Support: Responding to your inquiries, sizing questions, or feedback via email, phone, or WhatsApp.
- Marketing & Updates: Sending you newsletters, launch announcements (such as our Men & Women collections), and exclusive promotional offers (with your explicit consent). You can opt out of these updates at any time.
- Site Optimization: Analyzing user behavior to improve our website design, product range, and overall user experience.
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We only share data with trusted service providers necessary to operate our business:
- Courier & Logistics Partners: Sharing your name, delivery address, and contact number with local Pakistani courier services to safely deliver your packages.
- Marketing Platforms: Using trusted email marketing or SMS platforms to notify you of major sales or new arrivals.
- Legal Compliance: We may disclose your information if required by applicable Pakistani laws or to protect our rights, safety, and property.
4. Cookies and Tracking Technologies
LOOMX Wear uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help our website recognize your browser and remember certain information (such as items remaining in your shopping cart).
You can choose to disable cookies through your browser settings, though doing so may disable certain features or functionalities of our Site.
5. Data Security
The security of your personal data is a top priority for us. We implement industry-standard security measures, including SSL encryption protocols, to protect your personal information during data transmission and storage. While we take every reasonable precaution, please be aware that no method of electronic transmission over the internet is 100% secure.
6. Your Rights
Depending on your location, you have the following rights regarding your personal data:
- The right to access the personal information we hold about you.
- The right to request the correction of inaccurate or incomplete data.
- The right to request the deletion of your personal data, subject to legal or contractual obligations (such as completing an ongoing delivery).
- The right to unsubscribe from our marketing emails or SMS communications at any time by clicking the “Unsubscribe” link or replying to opt-out.
7. Changes to This Privacy Policy
LOOMX Wear reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted directly on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we protect your data.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact our customer support team. We are here to help!
- Email: loomxwear@gmail.com
- Phone / WhatsApp: +92 310 7994777
- Mailing Address: LOOMX Wear Returns Department Crystal arcade plazza near Katchery LMQ road jazza Franchise Silasay shop, Multan.
- Website Support: Visit our Contact Us page.
